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System 03

Records and handoffs.

Intake forms, notes, files and job details moved between systems without anybody retyping them. Where the data cannot leave the building, it runs on hardware in your building instead of the cloud.

0retyping between systems. The whole point of this one.
On-sitedeployment available where the data cannot leave the premises.
1record per job, with a stable reference everyone can quote.

Industry figures, not a promise about your business. The free hour replaces them with your numbers.

The same job, both ways

Nothing here is complicated. That is the problem.

Every step is easy. There are just too many of them, they are spread across three or four systems, and every one depends on somebody remembering.

How it runs now

Today

Intake form arrives by email as a PDF, or as a phone call somebody wrote down.

You

Details typed into the practice or job software by hand.

You · retype

Files saved somewhere reasonable, named however that person names things.

You

A second person needs the same details and asks you for them.

You

Handoff to the next stage happens by message, and something gets missed.

You

Someone asks about a job from March. Nobody can find the whole story in one place.

Nobody
6steps on you
1retype per record
1story in several places

How it runs after

With the system

Intake lands and becomes a record with a stable reference, whatever channel it came in on.

System

Details are written once, into the system that owns them.

System

Files are filed and named consistently, without anyone deciding a convention on the spot.

System

You approve anything that had to be inferred rather than read: a name, an address, an amount.

You · gate

Handoffs carry the whole record, not a summary somebody typed at speed.

System

The full history of a job is in one place and stays there.

System
1step on you
0retypes
1record, one place

This is the one clinics and firms usually need first, and it is the one where where the data lives matters as much as what it does. If it cannot leave the building, the system runs in the building.

The approvals

It asks before anything reaches a customer.

Every gate is on your phone and every one is a single tap. They exist at the moments where getting it wrong costs you a relationship or money.

Approval 1

Before anything inferred is committed

The rule is simple: it confirms where it had to guess, never where you already told it. A name it read cleanly goes through. A name it worked out from context comes to you.

Approval 2

Before a record leaves your systems

Nothing is sent onward to a referrer, a lab or another practice without you seeing what is going and where.

Be honest about fit

When this is worth doing, and when it isn't.

Worth doing if
  • The same details get entered into more than one system, by more than one person.
  • You handle regulated or sensitive records and cloud tools are a problem.
  • Handoffs between people or stages lose information regularly.
  • Finding the full history of a job means opening four things.
Probably not, if
  • Everything already lives in one system and nobody retypes anything.
  • Your record-keeping is genuinely informal and you want it to stay that way.
  • You are about to change the system of record. Do that first.

Find out whether this one is your first system.

An hour, no charge. I ask how the work moves through your business and tell you straight whether this is the piece worth doing first, and if it is, a price before I leave.

Book the free hour